How to Submit Documents

Sometimes we cannot verify all your details. When this happens, you will be given conditional eligibility. This means you need to submit documents to qualify for health insurance. Luckily, it is easy to do!

Conditional Eligibility

You may need to submit documents when you apply for a health plan. This happens when some of your information cannot be verified. This is called “conditional eligibility.”

If you are conditionally eligible, you must submit your documents by a deadline. You may lose your coverage or financial support if you do not.

What Documents Do I Need to Submit?

You can find the documents you need in the Document Center of your account. Below are common documents that may be needed. You can also view a full list of accepted documents.

How Do I Submit Documents?

You can submit your documents on the WAPlanfinder app, online, by fax or by mail. Washington Apple Health (Medicaid) customers can submit documents to the Washington Health Care Authority (HCA). Below we provide instructions for each method.

WAPlanfinder App

Download our mobile app to submit your documents on your phone. The WAPlanfinder app is available on the App Store and Google Play.

  1. Sign into your account on WAPlanfinder.
  2. Go to Document Center.
  3. Upload photos of your documents.

 

Online

You can submit documents online with your Washington Healthplanfinder account. The documents you need to submit will be shown in the Document Center.

 

Mail or Fax

You can fax or mail a copy of your documents to us. We cannot return original documents. Mailing your documents will delay the process.

Fax: 360-841-7620

Mail:

Washington Healthplanfinder

P.O. Box 946

Olympia, WA 98507

Important: Do not mail your documents if your deadline is less than two weeks away.

 

Apple Health Customers

Apple Health customers can also send documents to the Washington Health Care Authority (HCA).

Email: [email protected]

Fax: 1-855-867-4467

Forms

Exception to Verification for Income

You can also use this form to explain your household income or deductions.

Declaration of Ineligibility for Other Health Insurance Coverage

You can also use this form to attest that you or a household member isn't eligible for other coverage.

Proof of Non-Incarceration

Use this form to attest that you or a household member isn't incarcerated in a city, county, state, or federal jail or prison.

What If I Miss My Deadline?

Documents need to be submitted by a deadline. You will be notified of this deadline if we need documents from you.

If you miss this deadline, your coverage will end. You will have to wait until the next open enrollment period to sign up again. This is not the case if you qualify for special enrollment.

Submit Documents

You can submit documents online with your Washington Healthplanfinder account.

  1. Sign into your account.
  2. Click the “Document Center” tab.
  3. Click “Upload.”