Frequently Asked Questions (FAQs)

Questions about Your Washington Healthplanfinder Account

How do I log in if I lose my username or password?

Do not create a new account. First try to retrieve your username or password. Call our Customer Support Center at 1-855-923-4633 if you still cannot log in.

Use these tips if you create a new password:

  • Do not reuse your last 24 passwords
  • Use a password with four or more characters different than your previous one
  • Use letters, numbers and special characters
  • Replace letters with numbers (for example, replace E with 3)

Can I change my current plan or enroll for the first time?

You may be able to change your current plan or enroll through special enrollment. Sign into your account to apply for a special enrollment period. You must apply within 60 days of a qualifying life event.

Learn more about special enrollment.

How do I update my income?

  1. Sign into your account.
  2. Go to your dashboard and select “Report a Change.”
  3. Click “Yes” to the statement “My household income has changed by $150 or more, and it’s expected to last at least two consecutive months.”
  4. Update your income and e-sign your application.

How do I update my information?

  1. Sign into your account.
  2. Go to your dashboard and select “Report a Change.”
  3. Select the change you want to report on the “Report Your Changes” screen.

How do I apply for financial support?

  1. Sign into your account.
  2. Go to your dashboard and select “Report a Change.”
  3. Click “No” to the statement “My household wants to apply for a full cost Qualified Health Plan and no longer wants health insurance premium tax credits or Washington Apple Health.”

How do I submit documents to finish my application?

The easiest way to submit documents is through the WAPlanfinder app. Download the app, sign in and go to Document Center. You can upload a photo of your documents there.

Download the WAPlanfinder mobile app through the App Store.     Download the WAPlanfinder mobile app through the Google Play store.

To submit your documents at wahealthplanfinder.org:

Sign into your account.

  1. Click the tab “Document Center.”
  2. The “Documents Needed” section lists the documents you need to submit.
  3. Click “Upload” to upload files.

Learn more about submitting documents.

What is Smart Planfinder?

Smart Planfinder can assist you in finding the right health plan. When shopping, answer a few questions for Smart Planfinder about your household’s needs. Smart Planfinder will recommend the health plans that are most likely to meet these needs.

Learn more about Smart Planfinder.

Can I cancel my coverage?

If you have trouble paying your premium, try these things before you cancel.

  • Update your income in your Washington Healthplanfinder account. You may qualify for a lower cost.
  • Find out if you qualify for Washington Apple Health.
  • Contact your insurance carrier to discuss payment options.

If you would still like to cancel, follow this step-by-step guide.

Questions about Losing Coverage 

What can I do if I lose my current coverage?

Apply for a special enrollment period. Loss of other health coverage can qualify you to sign up for a new health plan. Your coverage starts the first of the month after you enroll.

What if I know I will lose coverage in the future?

You can apply for special enrollment before you lose coverage. This makes sure there is no gap in coverage. Your coverage starts the first of the month after you enroll.

I lost my COBRA coverage. Is there anything I can do?

Apply for a special enrollment period. Loss of COBRA can qualify you to sign up outside open enrollment. Your coverage starts the first of the month after you enroll.

Questions about Washington Apple Health

How do I apply for Washington Apple Health?

Create an account or sign in to apply through Washington Healthplanfinder. You can apply for Washington Apple Health any time of year.

How do I renew my Washington Apple Health coverage?

  • Sign into your account.
  • Click “Renew” on the left side of the page or click “Shop Current Plans” in the dashboard.
  • Complete the application and e-sign to submit your renewal.

What is a 1095-B?

The 1095-B form verifies that you were enrolled in Washington Apple Health. You must have been enrolled for one or more months of the last tax year to get one. The 1095-B form will list all household members that were enrolled in Washington Apple Health.

You do not need a 1095-B to file your taxes, and you do not need to return it to the Washington Health Care Authority.

How do I find my 1095-B?

Create an account if you do not have one to view your 1095-B form.

You can also request your 1095-B from the Washington Health Care Authority online or over the phone.

Learn more about 1095-B forms on the Washington Health Care Authority’s website.

Questions about Taxes and Tax Credits 

What is a 1095-A?

You will get a 1095-A form if you were enrolled in a Qualified Health Plan. This form shows how much financial support you were given the year before. You will get a 1095-A for each plan you were enrolled in before early February the next year.

Your 1095-A form is needed to file a federal income tax return. You need to file a federal income tax return if you used tax credits to lower your health plan’s premium. The 1095-A makes sure you received the right amount of support.

Customers enrolled in a catastrophic health plan will not get a 1095-A.

How do I find my 1095-A?

If your 1095-A form is incorrect, fill out a correction request.

What are tax credits?

Tax credits can be used to lower your health plan’s premium. The amount of tax credits you get is based on a sliding scale. Those with a lower household income will receive a higher amount of tax credits.

Visit the IRS website for detailed information about tax credits.

Why do I have to file taxes?

When you sign up for a health plan, you estimate your next year’s income. This determines the amount of tax credits you receive. If your income or household changes, the amount of tax credits you qualify for changes.

You must file a federal income tax return if you get tax credits. Your 1095-A form states the amount of tax credits you received for that tax year. The IRS requires that you file a return with this form if you received tax credits. You will lose the opportunity to receive tax credits if you do not file.

Visit the IRS website for detailed information about tax credits and filing taxes.

How can I be eligible for tax credits again?

You need to file a tax return if you received tax credits. File your federal taxes with your 1095-A to make sure you can receive them again.

The IRS takes up to 10 weeks to process a tax return. Wait for confirmation that your return has been processed. Then sign into your account and report that you filed your taxes. Follow these steps to do so:

  1. Click “Report a Change in Income or Household.”
  2. Select “Yes” to the option “Something else has changed.”
  3. Review your information and update as needed.
  4. Submit your application.
  5. Review your eligibility and click “See If You Qualify.”

You may qualify for special enrollment when you do this. If so, you will be able to apply any tax credits to the health plan you choose.