We want to connect all the people of Washington with the care they need. That is why we aim to make our content, tools and communications easy to access for everyone.
Washington Healthplanfinder’s goal is to make an easy-to-use website for our customers and administrators. We are continually working to improve the experience of our users and make our website content and services accessible to the broadest audience possible.
We rely on Web Content Accessibility Guidelines 2.1 Level AA standards for all content, design and development on the site, the WAPlanfinder app, and other digital communications, and often aim to meet the AAA standards.
We recognize WCAG is constantly evolving, and so must we. This is why we work to continually improve our digital content.
Quality Assurance
Accessibility requires ongoing effort. We use common industry practices for testing website accessibility, including both automated and human evaluation of each page. In addition to in-house testing, we rely on a third-party vendor for an annual assessment and usability testing with assistive technologies.
Requirements Documentation
We have an extensive library of information available to our product teams, including best practices, discipline-based support guidelines and FAQs. We continually update this library as WCAG standards evolve.
User Experience
Inclusive design and usability testing is built into our design process. We provide our product teams with online and in-person training, periodic refreshers, and informational sessions so we stay sharp. In addition, our team of accessibility experts is always available for support and guidance.
Component and Pattern Library
To provide an accessible, consistent user interface, we focus on making our component and pattern library consistent with WCAG standards. We continually update this library as WCAG standards evolve.
Language accessibility is key to creating accessible content that invites everyone.
Plain Talk and Inclusive Language
It is important to us that the language we use is clear, concise, and easy to understand. We use plain talk in all our digital content, tools, and communications to achieve this. Plain talk avoids jargon and keeps messages short and easy to read.
To the best of our ability, we consider everyone's experience when choosing words.
Language Support
You have a right to information in your language. This is why we provide support in more than 200 languages. You can ask for an interpreter by phone, find support in your area by language or request translated materials. These services are free to you.
Washington Healthplanfinder strives to maintain an accessible and welcoming environment for all users. Your feedback is important to helping us achieve this goal.
To contact the Website Accessibility office directly, email [email protected].
