Website Accessibility

Quality assurance

Accessibility requires ongoing effort. We use common industry practices for testing website accessibility, including both automated and human evaluation of each page. In addition to in-house testing, we rely on a third-party vendor for an annual assessment and usability testing with assistive technologies.

User experience

Inclusive design and usability testing is built into our design process. We provide our product teams with online and in-person training, periodic refreshers, and informational sessions so we stay sharp. In addition, our team of accessibility experts is always available for support and guidance.

Requirements documentation

We have an extensive library of information available to our product teams, including best practices, discipline-based support guidelines and FAQs. We continually update this library as WCAG standards evolve.

Component and pattern library

To provide an accessible, consistent user interface, we focus on making our component and pattern library consistent with WCAG standards. We continually update this library as WCAG standards evolve.

Language accessibility

Language accessibility is key to creating accessible content that invites everyone.

Plain talk and inclusive language

It is important to us that the language we use is clear, concise, and easy to understand. We use plain talk in all our digital content, tools, and communications to achieve this. Plain talk avoids jargon and keeps messages short and easy to read.

To the best of our ability, we consider everyone's experience when choosing words.

Language support

Website accessibility feedback

Washington Healthplanfinder strives to maintain an accessible and welcoming environment for all users. Your feedback is important to helping us achieve this goal.

If you have comments or concerns about your experience with Washington Healthplanfinder’s application or services, please let us know by completing and submitting the form below.

You will receive an initial response within five business days.

If your concern is time sensitive, you have difficulty with the form, or prefer to contact the Website Accessibility office directly, email [email protected].

Key areas of focus