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Before you call: Get answers

Quickly scan answers to top questions about COVID-19, coverage options, and more.

Get virtual help enrolling

Insurance Brokers are experts who can help you shop for plans, understand financial help, and get you enrolled.
Navigators can help you get enrolled and answer any general questions you have about your health insurance options or the application process. Help from brokers and navigators are typically free for people of any income level. 

Questions about free or low-cost Apple Health (Medicaid)

For questions about your Washington Apple Health eligibility, coverage claims, or billing, contact the Washington State Health Care Authority. In Washington State, Medicaid is called Apple Health. Apple Health provides preventative care, like cancer screenings, treatment for diabetes and high blood pressure, and many other health care services.

Washington State Health Care Authority
Phone: 1-800-562-3022
Email: [email protected]
Online: Secure web form
Local assistance: HCA community-based specialists
Business hours: Monday through Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Mailing address: PO Box 45531, Olympia WA 98504

Have questions we didn't answer?

Contact Customer Support
Email us
Business hours
Phone: 1-855-923-4633
TTY: 1-855-627-9604

  • Help is available in 175 languages. Language and disability accommodations are provided at no cost.
  • If you’ve already contacted Washington Healthplanfinder regarding an issue with your application, please be aware that it may take time to review your issue.

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Medicare Coverage questions

Medicare is available to those who are  64 years and 9 months of age or older and eligible. Contact Medicare directly for questions about your coverage options. Get free assistance with Medicare services

Phone: 1-800-562-6900

Problems with an insurance company

Phone: 1-800-562-6900

File an appeal about your eligibility

You have the right to request an appeal if you think your eligibility decision is wrong.

Phone: 1-855-859-2512
Email: [email protected]

Report compliance concerns or suspected fraud

Phone: 1-844-586-9350
Email: [email protected]
Mail: P.O. Box 1757, Olympia, WA 98507

Tribal liaison

Email: [email protected]